Our products are warranted for 3 months against defective materials and workmanship. Please make sure to include a note in the return parcel with your order number, name, requested service and delivery address.If we sent you a faulty or wrong item, we will provide you a return label for you to send it back.We will cover the shipping costs for the second delivery if the exchange is requested. If you would like to return your purchase because of size issue or you have changed your mind, the return postage will be at your cost.The items must be returned within 30 days of purchase, must be unworn and unused with the original tags still attached.(Please add our address to your contacts or keep an eye on your "junk mail" or "Spam" folders as our replies are often filtered.) NOTE: You will then receive a confirmation email with your ticket number and instructions on how to return your purchased items. Please kindly provide us your order number and other purchase information in your email. If you would like to return your purchases, please contact our helpful Customer Service team at to get the return approval within 30 days of your purchase. It is very important to us that every customer has a pleasant shopping experience at The UGG Shop. No Risk 30 Day Return, Refund And Exchange We highly recommend our customers to opt-in Express Post. For Australian rural areas, it requires 3-5 business days.ĭelivery delays may be experienced for some items travelling to WA, SA and NT from the east coast of Australia, as recent extreme weather events have impacted the Sydney to Perth and Melbourne to Adelaide/Perth rail routes. For Australian metropolitan areas, it requires 1-3 business days for delivery.The majority of orders are dispatched within 1-2 business days.We offer free standard shipping Australia-wide for orders over $100.We look forward to finding the shoes that are right (and left) for you. You can find in locations across Melbourne, from The UGG Shop QV store and UGG Shop Spencer outlet, to South Wharf DFO and The UGG Shop Chadstone. Shopping online is a breeze, or we’d love to see you in-store. If your feet are already itching to relax and unplug with a new pair of UGGs, we’re ready to help. Explore Our Shoe Shop Online or Instore at The UGG Shop Melbourne And for growing feet, kids summer sandals are just the thing for sunny days and lots of playing. We’re not forgetting big sisters and brothers either, with our sturdy Explorer boots range coming in kids sizes – the perfect option for hard-wearing school shoes this year. Our authentic UGG baby booties could actually be the most adorable kids’ footwear you’ve ever seen. We have everything from unicorn boots to dinosaur slippers that the youngest members of your household will be clamouring to wear. Family fashion doesn’t get much cuter and cuddlier than our Kids UGG boots collection for kids and toddlers.
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